TIME TO GET REWARDED FOR YOUR EDUCATION

By Moe Lastfogel
Director of Sales and Marketing for The Retail Observer

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Moe Lastfogel

According to Consumer Reports, one of the best places to buy large appliances is from Independent Local Retailers. Here are the retailers that came out best in their annual appliance-retailer satisfaction survey:

MAJOR APPLIANCES
• Abt Electronics: Superb selection is among the pluses that again landed Chicago area-based Abt and its 100,000-square-foot showroom on their large-appliance winners’ list. Abt delivers free within 100 miles of its store, and orders of $35 or more shipped within the continental U.S. are free also.

• Independent Local Retailers: From a local mom-and-pop store,you might expect to like everything except the selection—the stores are smaller—and price. And that’s just what their readers said, praising the service, checkout, and everything beyond, such as installation. Another plus: Readers they surveyed thought most highly of the knowledgeable sales staffs, seconded closely by Abt.

• Costco: Care just about price? This warehouse club, with hundred of stores was the only retailer to earn top marks for price. Its product selection got their readers’ lowest marks.

• Nebraska Furniture Mart: This retailer uses its own trucks to deliver within a six-state region—and uses carrier services beyond the vicinity of its five stores. Respondents who shopped there gave top marks for selection and product quality, with price and checkout ease just a notch lower.”

Based on this survey, the top places to buy appliances is from you – our readers, The Independent Local Retailer. The biggest reason is due to the level of knowledge and service you provide your customers. We hope that the news, education from our writers and partners that we provide you each and every month helps keep you up to date on the latest trends in your industry and keeps you at the top of your game. Congratulations to everyone for a job well done.

Happy Retailing,

Moe Lastfogel 
moe@retailobserver.com

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