WRITERS
John Tschohl Customer Service
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NINE STEPS TO A SERVICE CULTURE
Customer service has never been as critical as it is today – this became abundantly apparent during the pandemic, when millions worldwide relied on businesses to provide what they needed to survive personally and professionally. To distinguish yourself and your business from your competitors, it’s imperative to create a service culture, from your frontline employees to the CEO. Read Full Article Learn more about John Tschohl at johntschohl.com
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Libby Wagner Culture Coach
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PLAN B: WHEN THINGS DON’T GO AS EXPECTED
It’s hard to imagine a year like 2020 as anything more than the “what’s Plan B?” year. Each time we thought we knew how to deal with all of the daily, sometimes devastating, changes of the ways that the Covid-19 pandemic was impacting our lives at work and at home, it turned out to be something different the following day. In truth, many of us feel like we are on Plan Z, rounding the bend to begin the alphabet again. Read Full Article Learn more about Libby Wagner at libbywagner.com
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Steven Morris On Brand
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3 ROLES OF WHOLE LEADERS
Are you operating your life and business on autopilot? I like these words from the renowned founder of analytical psychology, Carl Jung: “Until you make the unconscious conscious, it will direct your life, and you will call it fate.” As part of my work I help leaders and organizations recognize the actions they are taking unconsciously. I help them see what’s really happening, so they can begin to take control of their fate. Read Full Article Learn more about Steven Morris at themthdegree.com
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Mario Juarez Business Mindset
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THREE STORYTELLING MISTAKES TO AVOID
In a world of information overload, remote work and endless distractions, businesses of all stripes are paying attention to storytelling. The obvious reason is that when it’s done well, storytelling can change opinions and behaviors in profound ways. It’s the ultimate influence model. In my consulting practice, I work with organizations and individuals to help them become more effective storytellers. Through workshops, coaching and focused creative work, we put storytelling to work to improve sales, customer satisfaction, organizational health, diversity and much more. Read Full Article Learn more about at mario-juarez.com
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