Monthly Columnists
Libby Wagner
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CULTURE COACHCURB APPEAL, GOOD BONES, AND COPPER PIPES
When I visit my local salon, they always have those DIY home makeover shows playing on the television. Good thing I’m not addicted to these shows because when I’m there, I can’t keep my eyes off of the screen! It’s hard to resist seeing a total run-down... Read More |
John Tschohl
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CUSTOMER SERVICEEMPOWERMENT IS BENDING THE RULES
Empowerment means every employee has the ability to make fast decisions in favor of the customer. It’s important that we are honest and sincere in our efforts to service our customers. The only way we can do that is by empowering employees to... Read More |
Elly Valas
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RETAIL VIEWSIT PAYS TO HAVE HAPPY TEAM MEMBERS
Over the years, I’ve spoken with a number of owners and managers about how they viewed their relationships with their staff members. All acknowledged that they needed a good team. Most expressed respect and a sense of responsibility for... Read More |
