WRITERS
John Tschohl Customer Service
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RELENTLESS ROLE MODELS
In my work with business leaders I offer them two guaranteed principles for turning their companies into exceptional service providers: Rule 1 is “Serve the customer.” Rule 2 is “When in doubt, see Rule 1.” In my latest book, Relentless, I zoom in on what it takes to serve your customers relentlessly. Being relentless means cultivating a passion for learning, improving, and exceeding expectations in everything you do. Read Full Article Learn more about John Tschohl at johntschohl.com
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Libby Wagner Culture Coach
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PLAN B: WHEN THINGS DON’T GO AS EXPECTED
It’s hard to imagine a year like 2020 as anything more than the “what’s Plan B?” year. Each time we thought we knew how to deal with all of the daily, sometimes devastating, changes of the ways that the Covid-19 pandemic was impacting our lives at work and at home, it turned out to be something different the following day. In truth, many of us feel like we are on Plan Z, rounding the bend to begin the alphabet again. Read Full Article Learn more about Libby Wagner at libbywagner.com
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Steven Morris On Brand
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RETHINKING CULTURE
Just think of how the almost universal shift to a remote or hybrid work model has seemingly obliterated the face-to-face interactions that make great cultures possible. Are company cultures really falling apart? There’s ample data to support the idea that “Big Quit” and “Great Resignation” aren’t just media hype. In August 2021 alone, 4.3 million people in the US quit their jobs – that’s nearly 3 percent of the US workforce! Read Full Article Learn more about Steven Morris at themthdegree.com
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Mario Juarez Business Mindset
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THREE STORYTELLING MISTAKES TO AVOID
In a world of information overload, remote work and endless distractions, businesses of all stripes are paying attention to storytelling. The obvious reason is that when it’s done well, storytelling can change opinions and behaviors in profound ways. It’s the ultimate influence model. In my consulting practice, I work with organizations and individuals to help them become more effective storytellers. Through workshops, coaching and focused creative work, we put storytelling to work to improve sales, customer satisfaction, organizational health, diversity and much more. Read Full Article Learn more about at mario-juarez.com
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