WRITERS
John Tschohl
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CUSTOMER SERVICEBAD SERVICE NULLIFIES ADVERTISING
The American Management Association has found that successful companies spend about 20 percent more money on personnel – including personnel training – than unsuccessful companies do, and that this finding holds true for companies of all sizes in every industry. Read More |
Libby Wagner
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CULTURE COACHFOR CONVERSATIONS THAT MATTER, WHICH SKILLS DO YOU REALLY NEED NOW?
For many years at Influencing Options, we’ve spent time helping people have courageous conversations. Many companies purport to do this work suggesting that some conversations were “crucial” or “critical” or “confrontational.” We work with the Core Dimensions of trust... Read More |
Steven Morris
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ON BRANDHOW YOUR BRAND CAN “BE
A local restaurant I regularly patronize is halting its in-house dining. They’re doing it because customers have yelled at their service staff for insisting they wear masks when ordering at the counter. The owner noted in a video on social media that the poor behavior of a few customers puts too much risk on the staff and the other customers. Read More |
Mario Juarez
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BUSINESS MINDSETCOURAGE AND LOVE: THE HEART OF GREAT BUSINESS STORYTELLING
After more than thirty years as a corporate communicator and journalist I am still surprised by how hard it is for most business professionals to tell a decent story. Standing up to deliver an important idea or update, people often stumble and stammer. Tasked with writing a memo... Read More |
TRENDS
Mike Allen
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Bill Bazemore
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Tom Hickman
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Jim Ristrow
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Patrick Maloney
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Joe Higgins
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