WRITERS
John Tschohl
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CUSTOMER SERVICEEMBOLDENING AN EMPOWERED TEAM
“Empower” means to give power or authority to. Empowered employees know that they have the power and authority to make informed, on-the-spot decisions to help customers, move projects ahead, and solve problems. When you embolden your employees... Read More |
Libby Wagner
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CULTURE COACHCULTURE COACH CLASSIC: TRY A LITTLE KINDNESS
Here’s the thing: mean doesn’t particularly work. Even if it did for a short period of time, i.e. you’re motivating them with the stick of fear or threat of losing their job, it’s not sustainable. Wielding the heavy hand, or allowing a culture of he-said-she-said to perpetuate is... Read More |
Steven Morris
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ON BRANDYOUR BRAND STORY, INSIDE-OUT
Marilyn greets each visitor as they enter the home office headquarters. But Marilyn is much more than the usual anonymous greeter you’ll encounter at most big box retailers. Marilyn is a storyteller. Ask her about the moss-filled company logo that’s set in reclaimed barn wood, and she’ll... Read More |
Mario Juarez
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BUSINESS MINDSETTHE CURSE THAT CRIPPLES YOUR STORYTELLING
If the stories you're telling seem to be falling flat, it may well be that you’re cursed. Whether the story you’re telling is about the value of your business, the innovation you’ve dreamed up, or the unique talents that make you the perfect candidate for that great job... Read More |
TRENDS
Mike Allen
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Bill Bazemore
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Tom Hickman
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Jim Ristrow
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Patrick Maloney
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Joe Higgins
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SERVICE
Ralph Wolfe
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