WRITERS
John Tschohl
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CUSTOMER SERVICEPAYING ATTENTION
TO SERVICE PAYS OFF The Quality Assurance Report newsletter recently stated that companies can only truthfully claim to excel in providing excellent customer service when they (1) know exactly what kind of service the customers expect, and (2) deliver on those expectations 100 percent of the time, at a price that the customers... Read More |
Libby Wagner
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CULTURE COACHBE NICE, OR LEAVE
I was a teacher and college professor for years. Somewhere along the way, I got a little hand-painted sign with block letters, curlicues around the edges, and a satin ribbon that hung from the back so I could hang it from a nail or pushpin on my cork bulletin board. It said, “Be Nice, Or Leave.” At the time, I thought it was kind of funny, and it felt true to me... Read More |
Steven Morris
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ON BRANDTHE 100-YEAR VISION UNLEASHED
Awhile back I watched a Stanford eCorner Entrepreneurial Thought Leaders talk by Evernote co-founder and CEO Phil Libin. In his wide-ranging and inspirational remarks, Libin challenged some of the conventional beliefs and behaviors in the start-up world, and one statement stood out for me, because it reflected... Read More |
Mario Juarez
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BUSINESS MINDSETTHE STORY YOU’RE NOT TELLING CAN HURT YOU THE MOST
The bully hides, watching from inside the house as a boy and girl step inside his yard, just before he springs his ambush. He jumps out and attacks, pummeling the boy against a wall. The girl, terrified, flees into the house, only to have the bully follow and shut the door behind them. The boy... Read More |
TRENDS
Mike Allen
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Bill Bazemore
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Tom Hickman
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Jim Ristrow
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Patrick Maloney
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Joe Higgins
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