WRITERS
John Tschohl Customer Service
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TO CREATE PASSIONATE CUSTOMERS, REMEMBER AND USE THEIR NAMES!
Very few companies remember their customers’ names and use them – much less remembering the faces of their most frequent customers, let alone the customers they see only occasionally. Yet there’s nothing more precious to a customer than knowing you remembered their name. It’s so simple and so valuable, it’s one of the highest expressions of a customer-service company culture. Read Full Article Learn more about John Tschohl at johntschohl.com
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Libby Wagner Culture Coach
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PLAN B: WHEN THINGS DON’T GO AS EXPECTED
It’s hard to imagine a year like 2020 as anything more than the “what’s Plan B?” year. Each time we thought we knew how to deal with all of the daily, sometimes devastating, changes of the ways that the Covid-19 pandemic was impacting our lives at work and at home, it turned out to be something different the following day. In truth, many of us feel like we are on Plan Z, rounding the bend to begin the alphabet again. Read Full Article Learn more about Libby Wagner at libbywagner.com
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Steven Morris On Brand
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RISE OF THE SERVICE TO HUMANITY
A local handyman responded to a shout-out from the Next Door neighborhood connection app, then went above and beyond to help an elderly couple fix various items in their home. The original call was to fix a leaky faucet, but the handyman quickly saw that the couple needed a lot more. He ended up fixing some light fixtures, a plumbing issue, and a window that needed repair. He did the extra fixes without charge, just because he knew how to do them, and the elderly couple needed them. Read Full Article Learn more about Steven Morris at themthdegree.com
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Mario Juarez Business Mindset
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THREE STORYTELLING MISTAKES TO AVOID
In a world of information overload, remote work and endless distractions, businesses of all stripes are paying attention to storytelling. The obvious reason is that when it’s done well, storytelling can change opinions and behaviors in profound ways. It’s the ultimate influence model. In my consulting practice, I work with organizations and individuals to help them become more effective storytellers. Through workshops, coaching and focused creative work, we put storytelling to work to improve sales, customer satisfaction, organizational health, diversity and much more. Read Full Article Learn more about at mario-juarez.com
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TRENDS
Hank Alexander
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Lee McDonald
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