Monthly Columnists
Libby Wagner
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CULTURE COACHTHE ROAD AHEAD
This is a great time of the year to look at the road ahead and set your vision, intentions and goals for what’s to come. The days of five- or ten-year strategic plans have gone by the wayside: change happens too fast for organizations to try to predict the future or lock themselves into a particular plan. Read More |
John Tschohl
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CUSTOMER SERVICECUSTOMER SERVICE WITH PASSION AND PRINCIPLES
In 1979, long before customer service came into vogue, I designed the world’s first customer service training program. I felt that if organizations would make their customers feel special, wanted, and appreciated, they would earn their loyalty. Read More |
Elly Valas
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RETAIL VIEWSMY UPGRADED CRUISE TO ICELAND
I’m a sucker for a good selling experience. As soon as an associate engages me with a couple of questions about me I’ll buy whatever they’re selling. But because I know a good sales presentation when I see one, a bad one rankles me no end. My latest trip took me to Ireland and Iceland.Read More |
TRENDS COLUMNISTS
Mike Allen
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Bill Bazemore
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Tom Hickman
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Jim Ristrow
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Patrick Maloney
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Joe Higgins
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SERVICE WRITERS
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Ralph Wolfe
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GUEST COLUMNISTS
Zeke Camusio
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Kevin Henry
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