WRITERS
John Tschohl
|
CUSTOMER SERVICEIF WE FAIL TO LEARN,
WE FAIL TO GROW In the last 41 years I’ve invested a great deal of time and money in learning all I could about customer service. And the return on investment has been great – I’m now positioned as the world’s leading service strategist. I’ve had countless opportunities to learn, and I’ve realized that the more difficult the situation, the more likely I will learn something... Read More |
Libby Wagner
|
CULTURE COACHHOW WE LEARN ABOUT OUR COMPANY CULTURE IN TIMES OF EMERGENCY OR CRISIS
At the time of this writing, we are sheltering in place around the world, practicing social distancing and trying our best in a global pandemic. In years to come, we will have this as a marker and a point of reference: how did you deal with the pandemic? How was your work affected? Your family? We all have the opportunity to learn from this while it’s actually... Read More |
Steven Morris
|
ON BRANDPERENNIAL BRAND MESSAGING
Sun Tzu, author of The Art of War (5th century BC), pointed out that chaotic conditions present us with opportunities to innovate. The Chinese character for “Crisis” comprises two characters: Danger and Opportunity. It’s hardly a new idea, and it’s every bit as relevant as ever. When we reach deep into our organizational purpose – the reason our business exists beyond profit – we light-up our ability to act, adapt and respond... Read More |
Mario Juarez
|
BUSINESS MINDSETSURVIVING AND THRIVING IN THE NEW ONLINE WORLD
When COVID-19 shut down the world, I figured I was a goner. I had left a cushy corporate job a little over two years ago to pursue my dream of starting a consulting business, helping companies get better results through strategic storytelling. Life was good, my clients were happy, and I was able to pay the light bill. But then came the order to hunker down, and suddenly my business model... Read More |
TRENDS
Mike Allen
|
Bill Bazemore
|
Tom Hickman
|
|
Jim Ristrow
|
Patrick Maloney
|
|
Joe Higgins
|
