WRITERS
John Tschohl Customer Service
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PAYING ATTENTION TO SERVICE PAYS OFF
The newsletter Quality Assurance Report states that companies can only claim to excel in customer service when they know exactly what kind of service their customers expect, and they deliver on those expectations 100 percent of the time, at a price customers are willing to pay, while still getting an acceptable return. Northwest Delta Dental excels in the Customer Experience and enjoys an impressive annual profit as a result. Read Full Article Learn more about John Tschohl at johntschohl.com
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Libby Wagner Culture Coach
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PLAN B: WHEN THINGS DON’T GO AS EXPECTED
It’s hard to imagine a year like 2020 as anything more than the “what’s Plan B?” year. Each time we thought we knew how to deal with all of the daily, sometimes devastating, changes of the ways that the Covid-19 pandemic was impacting our lives at work and at home, it turned out to be something different the following day. In truth, many of us feel like we are on Plan Z, rounding the bend to begin the alphabet again. Read Full Article Learn more about Libby Wagner at libbywagner.com
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Steven Morris On Brand
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BEHIND-THE-SCENES-STORY
My friend Scotty Ziegler is an inventor. Yes, it’s a job you can actually have, and Scotty does it for a living, but you won’t find a listing for it on Indeed.com. And you may be a bit surprised by what it takes to be an inventor. Scotty makes a living, and a good one, from creating things people haven’t thought of yet that solve problems. Lots of people come up with really interesting ideas, but an inventor invents. Read Full Article Learn more about Steven Morris at themthdegree.com
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Mario Juarez Business Mindset
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YOU HAVE ONLY A SMALL MOMENT TO MAKE A BIG IMPACT
“All happy families are alike; each unhappy family is unhappy in its own way.” You don’t need to be a lover of Tolstoy to admire that first line of Anna Karenina. It’s an opening that invites you to read on. True, the novel clocks in at more than 500 pages. But Tolstoy, like most great authors, understood that his first words were arguably the most important. Nearly 150 years later, this principle remains even more relevant for anyone looking to grab another person’s attention. Read Full Article Learn more about at mario-juarez.com
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TRENDS
Hank Alexander
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Kevin Dalke
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Lee McDonald
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Steve Paczkowski
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Seth Weisblatt
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Alan Wolf
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SERVICE
Don Pierson
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