WRITERS

John Tschohl Customer Service

WHEN WE FAIL TO LEARN, WE FAIL TO GROW

I believe learning is fundamental to a successful, purposeful life. I’ve spent a great deal of time and money since 1979 learning about everything related to customer service, and in all modesty, the result is that I’ve been able to position myself as the leading service strategist/ expert in the world. I’ve had endless opportunities to learn, and I’ve realized that the more difficult the situation, the more likely I am to learn what I’ll need in order to confidently take the next unavoidable leap.
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Learn more about John Tschohl at johntschohl.com

Libby Wagner Culture Coach

PLAN B: WHEN THINGS DON’T GO AS EXPECTED

It’s hard to imagine a year like 2020 as anything more than the “what’s Plan B?” year. Each time we thought we knew how to deal with all of the daily, sometimes devastating, changes of the ways that the Covid-19 pandemic was impacting our lives at work and at home, it turned out to be something different the following day. In truth, many of us feel like we are on Plan Z, rounding the bend to begin the alphabet again.​
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Learn more about Libby Wagner at libbywagner.com

Steven Morris On Brand

HOW JOE PESCI HELPS BRAND NAMING

I’ve led a handful of brand naming projects over the last year – they’ve included naming or renaming three corporations, two names for new multi-billion-dollar projects, and a few new product names. Regardless of their size, scope, industry, audience or subject matter, the journey to create a great brand name is paved with similar obstacles and opportunities.
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Learn more about Steven Morris at themthdegree.com

Mario Juarez Business Mindset

THREE STORYTELLING MISTAKES TO AVOID
 
In a world of information overload, remote work and endless distractions, businesses of all stripes are paying attention to storytelling. The obvious reason is that when it’s done well, storytelling can change opinions and behaviors in profound ways. It’s the ultimate influence model. In my consulting practice, I work with organizations and individuals to help them become more effective storytellers. Through workshops, coaching and focused creative work, we put storytelling to work to improve sales, customer satisfaction, organizational health, diversity and much more.
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Learn more about at mario-juarez.com

TRENDS

SERVICE