WRITERS
John Tschohl
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CUSTOMER SERVICEWHEN THINGS DON'T GO YOUR WAY
“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.” - Thomas Edison The journey to your goal may be tougher than you expected, but looking back you’ll probably find that the twists and turns were what made it worthwhile. Some of the greatest successes have been achieved by people who dared to fail and never gave up. Read More |
Libby Wagner
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CULTURE COACHCULTURE COACH CLASSIC: “DUDE, IT’S YOU!”
A client called during a particularly difficult time. He was just a year into his new role as a CEO and was starting to regret his decision to relocate his family and join an organization that he thought he could lead into a promising future. At the end of a soul-searching, sleepless year he’d lost 87% of his executive team, morale was at an all-time low, and he had two lawsuits filed against him by... Read More |
Steven Morris
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ON BRANDPERMISSION OR POSSIBILITY?
During a recent client call to kick off an event, a member of the company’s team confessed that they’d been working outside the formal boundaries of their roles. They admitted, not without hesitancy, that they hadn’t actually been given permission to initiate the project being discussed. One team member had remarked, “I hope I don’t get in trouble...” for doing what they felt was best for the organization. Read More |
Mario Juarez
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BUSINESS MINDSETCONVERTING CUSTOMER LOVE
INTO HIGH-IMPACT STORIES You’ve won the customer. They’ve bought what you’re selling, and now they’re telling their friends and associates and posting your praises on social media. They’re thrilled! In short, they love you. Congratulations! You now possess the single most valuable asset for winning new business. Mountains of research have shown what our own common sense should tell us: that there’s simply no better... Read More |
TRENDS
Mike Allen
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Bill Bazemore
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Tom Hickman
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Jim Ristrow
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Patrick Maloney
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Joe Higgins
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SERVICE
Ralph Wolfe
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