WRITERS
John Tschohl Customer Service
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GETTING LOST CUSTOMERS BACK
Opportunities for service recovery are numerous. If you are close to a customer and discover a problem, it’s your chance to go beyond the call of duty and win a customer for life. Too many executives think employees are born with good customer service skills. Read Full Article Learn more about John Tschohl at johntschohl.com
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Libby Wagner Culture Coach
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CULTURE COACH CLASSIC
In the U.S. in November, it’s easy to think about gratitude and gratefulness, since our big holiday of Thanksgiving permeates the month. And most people I know love the Thanksgiving holiday for its family traditions, which might include food, football, traveling to grandmother’s house and other Rockwellian snap- shots. Read Full Article Learn more about Libby Wagner at libbywagner.com
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Steven Morris On Brand
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AMPLIFYING THE CULTURE-BRAND CONNECTION
Have you ever noticed that you can’t seem to trust a person who says one thing and does another? No matter how hard they try, or what they say to persuade you, the thoughts of some people can’t be covered up. Someone might say, “I really care about you,” while their actions are telling a very different story. Read Full Article Learn more about Steven Morris at themthdegree.com
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Mario Juarez Business Mindset
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HOW TO FIND YOUR BEST BUSINESS STORIES
Why does your business exist? Of course you’re in it to make money. But I’ve never met a successful business leader who wasn’t also driven by a purpose beyond the pursuit of wealth. There’s almost certainly a deeper meaning at the core of your retail venture that pushes you to keep... Read Full Article Learn more about at mario-juarez.com
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TRENDS
Hank Alexander
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Kevin Dalke
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Lee McDonald
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Steve Paczkowski
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Seth Weisblatt
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Alan Wolf
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SERVICE
Don Pierson
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