Features

FIFTH-ANNUAL WESTEDGE DESIGN FAIR

More than 11,500 guests turned out to explore the latest offerings from 160 premium furnishings brands on display within the “California cool” indoor/outdoor venue of the Barker Hangar. This year’s fair added new exhibitors to the roster including Koncept, Foscarini, M2L, Neutra Furniture Collection by VS America, Croft House, PELLE, Brizo, TRUE Residential, Monogram, Cambria, Bauformat USA and many others.

"We were proud to add such important new exhibitors to our 2017 line-up,” said Troy Hanson, co-founder of WestEdge. “In addition to experiencing significant growth with international brands and manufacturers, the MADE:MODERN section, which highlights independent designers and makers, grew considerably this year in partnership with Design Milk. The 2017 fair was completely sold-out which is a testament to the growing recognition of Los Angeles as a center for premium contemporary design.” ​​
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LIFESTYLE TRENDS: THE LATEST IN LUXURY DESIGN

VERONA APPLIANCES
36" Ranges in trending True White color option

REGINOX
PITT Gas Cooktops built directly into countertop
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FISHER & PAYKEL
World’s first and only Dishdrawer Dishwasher
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Book Review

CUSTOMER SERVICE TRAINING 101

By ​Renee Evenson
Quick and Easy Techniques That Get Great Results
The professionalism and enthusiasm of frontline employees reflect directly on the company they represent. Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd edition by Renée Evenson is a comprehensive yet easy-to-read and easy-to-implement guide that helps readers prepare front-line employees for any situation.
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About The Author
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Renee Evenson is ranked fifth in Global Gurus Customer Service category in 2017. She is a customer service consultant and former Bell-South Telecommunications manager and trainer, and the author of Powerful Phrases for Effective Customer Service also published by AMACOM. She lives in Saint Simons Island, GA.
​Publisher: AMACOM