WestEdge is a four-day event that offers the best in modern design, all in an environment designed to engage, entertain and inspire. The fair offers the opportunity to shop from premium home furnishings brands-many new to the West Coast and meet the designers behind thousands of inspiring products. In addition, attendees gain insight from leading names in the design industry with a full series of educational programs and special events.
“WestEdge is all about bringing people together to experience the best in class within the home furnishings industry,” says the event’s co-founder Megan Reilly. “We’re pleased to expand this platform for design and encouraged by the enthusiastic response from both exhibitors and attendees this year.”
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Monark Premium Appliance Company of California is launching with the opening of its first flagship showroom in Santa Clara, California. At these distinctive idea centers, builders, developers, designers, architects and homeowners collaborate with our expert staff to shop a curated selection of cooking, cooling and cleaning appliance brands. Monark® now offers these experiences from coast to coast, with 15 locations across Arizona, California, Florida and Nevada.
By Flavio Martins
A respected customer service fanatic, Flavio Martins knows that securing a coveted service edge on customer satisfaction and loyalty takes more than reading stories of incredible service and role-playing in training meetings. In WIN THE CUSTOMER: 70 Simple Rules for Sensational Service, he offers practical techniques and inspirational insights that reinforce core customer-care principles and demonstrates how to apply them in day-to-day service work.
Providing a standard for measuring the effectiveness of a company’s customer service processes, complemented by straightforward, results- oriented instructions for engaging with customers on a more personal level, WIN THE CUSTOMER’s collection of rules for achieving consistently excellent customer service include:
they’ll take care of customers... Forget mission statements: create action statements... Allow for random acts of wow... Get a reality check.
About The Author
Flavio Martins is also the author of the popular Win The Customer! blog. He was recently ranked #2 among the International Customer Service Management Institute’s Top 100 Customer Service Thought Leaders and cited in Huffington Post’s Top 100 Most Social Customer Service Pros on Twitter @flavmartins (over 30k followers) and blog winthecustomer.com/blog/.