KBIS, THE KITCHEN & BATH INDUSTRY SHOW, IS THE LARGEST NORTH AMERICAN EVENT FOR KITCHEN AND BATH DESIGN PROFESSIONALS. THIS YEAR, KBIS WELCOMED DESIGNERS, BUILDERS, TECHNOLOGY INTEGRATORS, DEALERS AND KITCHEN AND BATH SHOWROOM PROFESSIONALS (AND A DUSTING OF SNOW – IN LAS VEGAS!), ALONG WITH MORE THAN 600 EXHIBITORS TO THE LAS VEGAS CONVENTION CENTER ON FEBRUARY 19-21.
Achieving Greater International Reach Than Ever Before with 150,000 Visitors From 145 Countries
At the close of the imm Cologne and Living-Kitchen fairs January 20, 2019, approximately 150,000 visitors (including estimates for the final day) had made their way to Cologne to draw inspiration from the interior design worlds and kitchen showcases on display. With 52% of trade visitors coming from 145 counties, the co-located events achieved a greater global reach than ever before. The growth in overseas trade visitors was especially strong. But the trade fair duo also attracted greater numbers of visitors from other European nations.
By Sandy Rogers, Leena Rinne, Shawn Moon
Cracking the Code to Customer Devotion
In business, if people merely like you, you’re in trouble. They need to love you! Learn why building loyalty and modeling great customer service behavior are the keys to building raving fans. To thrive in today’s economy, it isn’t enough for your customers to merely like you. They have to love you. Win their hearts and they’ll not only purchase more, they’ll talk you up to everyone they know. But how can you turn casual customers into passionate promoters? What makes people stick with you for the long haul? The industry experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study involving 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability, finding that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and employees who delight in making their customers’ lives easier.
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About The Authors
SANDY ROGERS is the leader of Franklin-Covey’s Loyalty Practice. He was previously senior vice president at Enterprise Rent-A-Car. During his 14 years at Enterprise, Sandy managed the turnaround of the London, England, operation and led the teams that developed the company’s marketing strategy and system for improving customer service across all branches. LEENA RINNE is FranklinCovey’s vice president of consulting. She has been with FranklinCovey for over 13 years and has worked with hundreds of organizations to develop great leaders and create organizational greatness. SHAWN MOON has over three decades of experience in leadership and management, sales and marketing, and consulting services. He led FranklinCovey’s global direct operations, including the Execution, Trust, Customer Loyalty, and Sales Performance Practices.