MORE THAN TWO MONTHS HAVE PASSED SINCE THE NKBA’S 2015 KITCHEN AND BATH INDUSTRY SHOW (KBIS) WAS HELD AT LAS VEGAS, HOWEVER, THE REVERBERATION OF ITS ROARING SUCCESS IS STILL ABUZZ.
This year’s show truly lived up to its promise of being Bigger, Better and Bolder. In addition to showcasing over 500 exhibitors who intrigued the 33,119 plus attendees with newly launched, revolutionary products and technologies, the show also introduced an additional 500,000 square feet in the South Hall of the Las Vegas Convention Center, providing thought provoking, inspired 'on floor' programming, as well as additional exhibit space branded as KBISNeXTTM.
For the third year in a row, the NKBA’s Voices From The Industry (VFTI) conference program delivered huge value to attendees with an expanded offering of more than 90 sessions in 11 conference blocks. This is the second year in a row KBIS has experienced such tremendous growth. In addition to the increase in attendee and exhibitor population, 96 new presenters and 87 Loyalty Leaders significantly contributed to the evolution of the show.
The combination of the added exhibitor and programing space, a full schedule of learning programming, and packed exhibition floors indeed demonstrated the strong enthusiasm for the event.
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PART 2 OF 2 – BATH DESIGN WINNERS (Click here for Part 1 of 2)
A panel of eight, certified industry experts evaluated nearly 300 entries for projects from across the United States and Canada in the 2015 NKBA Design Competition. All participating projects were scored on various criteria, including safety and ergonomics, elements and principles of design, design planning, creativity and presentation.
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UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
By Ron Kaufman
We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and less-than-helpful clichés like “the customer is always right.”
With global economies transforming at record speed, we are largely unprepared for the service demands we face day and night from around the world. We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate our ability to deliver. With service so much a part of our daily lives, both in and outside the workplace, why aren’t we doing it better?
New York Times bestselling author Ron Kaufman knows the answer to this question, and not only believes we can do it better, but shows us how. In Uplifting Service he takes you on a journey into a new world of service that is guided by fundamental principles and actionable models. After more than two decades helping leaders transform their service cultures, Kaufman has discovered that while each successful team is different, the architecture they apply to build an uplifting service culture is the same.
In this book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages. Through perspective-changing insights and case studies, you will learn how the world’s best performing companies have changed the game through service—and how you too can follow this proven path to an uplifting transformation.
About the Author
Ron Kaufman, UP! Your Service founder and chairman, believes service is the essence of humanity. He has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. To learn more about Ron Kaufman, and 14 other books on service, business, and inspiration, please visit www.RonKaufman.com.
Publisher: Evolve Publishing